Tag Archive for 'Qantas'

Qantas Baggage System Failure Leads to Worldwide Delays

If you are flying on Qantas anywhere in the world today expect to have some delays:

ALL Qantas check-ins have been thrown into chaos, after the computer check-in system failed across the country and the world.

The Amadeus program used by Qantas to check in passengers went into meltdown at about 5pm across the network, the Herald Sun reports.

A Qantas spokeswoman said Amadeus was currently working to identify and correct the problem but until then staff would have to use manual procedures for check-in.

“There are delays because it takes longer to check in manually,” she said.

“We are working with Amadeus to rectify the problem and we apologise for any inconvenience caused.

All Qantas flights across the country will experience delays checking in until the problem is fixed.  [Herald-Sun]

Qantas Passengers Revolt After Flight Delay in Perth

This is something that comes as a bit of a surprise considering how laid back Australians tend to be when things like this happen:

POLICE have been called to Perth’s domestic airport to calm outraged passengers stranded overnight after their Qantas flight failed to leave.

One radio listener, John, told radio station 6PR the A330 that passengers were screaming and yelling and Qantas staff called police after ongoing delays.

He said the aircraft had been hit by lightning on its way to Perth from Sydney and had been grounded until engineering advice could be obtained from France.

Qantas confirmed the aircraft had been subject to a lightning strike and was ruled unfit to fly.

Passengers claimed they were kept in the dark with no communication from Qantas, leading to frustration and anger.

Channel 7 reporter John Taylor said all media had been cleared from the terminal by Australian Federal Police amid rowdy scenes.

Just before 8am, after waiting all night, passengers were told the flight had been cancelled and advised to go home and book new flights after 10am.  [Perth Now]

If Qantas had told the passenger they would be delayed all night in Perth the passenger could have spent the night partying with US sailors.

A Brief History of Australia’s Qantas Airlines

The history of Australia’s Qantas Airlines begins much like many good Australian stories with adventurers crossing the Great Australian Outback. The two adventurers this time were Australian Flying Corps officers W. Hudson Fysh and Paul McGinnes.

They were tasked by the Australian Defence Department in 1919 to survey and leave supplies for aircraft participating in an air race across the states of Queensland and the Northern Territory[1]. Their experiences crossing the desolate Outback convinced the two friends that an air service was a more reliable form of transportation to connect the remote communities that resided in this formidable desert.


After completing their expedition the two friends immediately began to seek financial backing for their idea and were able to convince a wealthy cattle rancher they met during their expedition to find investors to fund their idea[2]. The wealthy rancher Fergus McMaster was successful in organizing enough investor to support Fysh and McGinnes’ idea. On November 16, 1920 the dream of these two men, that had been inspired just a year earlier, became a reality when the papers formally creating the Queensland and North Territory Aerial Services Limited (QANTAS) were signed at a Brisbane, Queensland hotel. Unlike other western nations, the country of Australia would end up having a reliable air service across their country before railways or even roads connecting the nation’s cities had even been constructed.

The airline began operations with just two war surplus bi-planes piloted by Fysh and McGinness. In their first year of operations the two pilots transited 871 passengers and flew 54,000 kilometers across the Australian Outback. By 1924 demand for their services had increased to include conducting mail runs. The two pilots purchased a DH-50 with an enclosed cabin which allowed passengers to travel for the first time without a helmet or goggles. That year Qantas would also make history by transporting the Australian Prime Minister S.M. Bruce for the first time on official travel by aircraft. 1924 would also be the first year that Qantas turned a profit by making $2,248 that year[3].

In 1926 the airline would make another Australian first when it produced the first domestically manufactured aircraft in Australia, the DH-50a that was produced under license just for Qantas in Australia. Qantas would also open the first flight school in Australia in 1927 with the opening of the Brisbane Flying School. The following year Qantas’ flight operations would expand even further when the airline signed a contract to provide on demand medical flight services, which became the founding of the Flying Doctors Service[4] that still provides medical flights from remote Australian communities to this very day.

Over the next few years the airline continued to purchase more aircraft and train more pilots to support its ever expanding air routes. The airline once again made an Australian aviation first when in 1935 it became the first airline to conduct an overseas passenger flight between Brisbane and Singapore[5]. The next few years would see Qantas strike up a partnership with the British Imperial Airways, which only further enhanced Qantas’ ability to provide overseas services for its passengers.

However, the peace time days of expansion for Qantas would come to an end when Australia was thrown into the conflict of World War II. During the opening weeks of the war Qantas continued to fly the dangerous route in and out of Singapore providing a vital communications link to the nation during the Japanese onslaught on the island. When the island fell in February 1942 the last Qantas plane on the island was just barely able to escape falling into the hands of the Japanese. By March 1942, of the ten aircraft flying international routes five had either been shot or crashed while conducting unarmed war time service. The remaining five aircraft were recalled to Australia and no more overseas passenger flights were conducted until after the war[6].


However, that didn’t mean that Qantas would no longer conduct overseas flights to help the war effort. In 1943 a daring plan was launched to reconnect an aerial line of communication between Australia and the British Empire when Qantas agreed to fly for the first time a flight between Perth, Western Australia and Sri Lanka. The flight was successful and Qantas would continue with this service for the rest of the war with incredibly not one accident occurring or shoot down of any of their aircraft occurring[7].

After the war Qantas began to modernize their aircraft with DC-3’s and expand their aerial routes. The next post-war decade like much of the western world was boom years for Qantas. Their modernization efforts would see the airline begin for the first time flights to Europe and North America. Their most popular fight between Sydney and London would famously become known as the Kangaroo Route[8].


The proceeding decades would see Qantas continue to expand and modernize to the point to where now they now offer air services around the globe and are equipped with the world’s most modern aircraft to include the brand new A380[9]. Most notably about Qantas is that the airline has never suffered a deadly airplane crash since upgrading to jet airliners with their last deadly crash occurring in 1951[10]. In recent months the airline has had some safety scares[11], but continues to maintain an outstanding safety record overall. Qantas’ safety record is so well known that in the movie “Rain Man” Dustin Hoffman’s character insists he would never fly in a plane unless it was Qantas[12]. While the airline may have a reputation for safety its service image has taken a hit in recent years after various results shows the airline lagging in customer polls[13].

Qantas in recent years had continued to make profits during the rise in oil prices, but the economic down turn has sharply affected the airline. Qantas’ CEO has indicated that the airline is open to merging with another airline in order to continue to stay competitive in today’s global airline industry[14]. In the first six months of 2009 the airline expects to lose $180 million. If business for the airline does not pick up later this year, Qantas may be forced to restructure around its successful JetStar business model and become solely a discount airline[15].


Despite the budget issues, for the future Qantas is still planning to have its fleet of 747’s completely replaced with the ultra modern A380’s by 2013. So without a doubt Qantas is going to look different both physically and possibly organizationally in the future, but should still continue to be the top airline in Australia and one of the most respected around the world.


[1] Qantas Website, “The Inspiration”, http://www.qantas.com.au/info/about/history/details1, accessed 27 March 2009

[2] Qantas Website, “Small Beginnings”, http://www.qantas.com.au/info/about/history/details2, accessed 27 March 2009

[3] Qantas Website, “The Formative Years”, http://www.qantas.com.au/info/about/history/details5, accessed 27 March 2009

[4] Qantas Website, “The Flying Doctors”, http://www.qantas.com.au/info/about/history/details6, accessed 27 March 2009

[5] Qantas Website, “Venturing Overseas”, http://www.qantas.com.au/info/about/history/details8, accessed 27 March 2009

[6] Qantas Website, “The World at War”, http://www.qantas.com.au/info/about/history/details10, accessed 27 March 2009

[7] Qantas Website, “The Catalinas”, http://www.qantas.com.au/info/about/history/details11, accessed 27 March 2009

[8] Qantas Website, “Post War Expansion”, http://www.qantas.com.au/info/about/history/details12, accessed 27 March 2009

[9] “Qantas A380 Super Jumbo Lands in Melbourne”, Herald-Sun, 25 September 2008, http://www.news.com.au/heraldsun/story/0,21985,24399955-664,00.html

[10] Plane Crash Info Website, http://www.planecrashinfo.com/Airline/AL%20Q-R.htm, accessed 27 March 2009

[11] “Qantas to Compensate for Problem Flight”, CNN, 09 October 2008, http://edition.cnn.com/2008/WORLD/asiapcf/10/09/australia.air.incident/index.html

[12] Parmy Holson, “A Whole in Qantas’ Safety Record”, Forbes, 25 July 2008, http://www.forbes.com/2008/07/25/qantas-boeing-emergency-markets-equity-cx_po_0725markets15.html

[13] “Qantas, Sydney Airport Panned in Conde Nast Traveler Poll”, AAP, 04 October 2008, http://www.news.com.au/story/0,23599,24448695-1702,00.html?from=public_rss

[14] Anthony Marx, “Qantas Chief Says Merger Inevitable”, The Courier-Mail, 25 November 2008, http://www.news.com.au/travel/story/0,28318,24703252-5014090,00.html

[15] Andrew Carswell, “Qantas Could Last Only Six Months, Experts Warn”, The Daily Telegraph, 16 April 2009, http://www.news.com.au/dailytelegraph/story/0,,25340152-5001021,00.html

Qantas Cuts Many First Class Seats On Long Haul Flights

Some of you that like to fly first class on Qantas may find it a little bit harder in the coming months to find a seat on some long haul flights:

QANTAS is axing first-class travel on some of its international
Boeing 747 services over the winter because the global financial crisis
has cruelled demand.

 The unusual move affects three long-haul routes – Sydney-Buenos
Aires, Sydney-San Francisco and Melbourne-Hong Kong-London between July
6 and October 31, reports The Australian

Demand has slipped for first-class flights as businesses have found
it more difficult to justify the cost. A June departure on
Melbourne-London return was yesterday listed on FlightCentre.com.au at
more than $17,000.

A Qantas spokeswoman confirmed the airline had targeted the three
routes because there was no demand for its first-class product. She
said the airline would review the situation in October and hoped it
would be able to reinstate the service in November.  [The Australian]

As On-Walkabout readers already know Qantas has been facing huge financial problems due to the economic crisis which has deeply cut their most profitable flights, which is long haul international travel. 

Qantas Faces Possible Restructuring Due to Economic Recession

Economic times are not good at Australia’s most recognized airline Qantas:

QANTAS will no longer exist in its current form if the downturn that is crippling the industry lasts another six months, one of Australia’s leading aviation experts has claimed.

Centre for Asia-Pacific Aviation director Peter Harbison said that a currently unprofitable Qantas faces being gutted and reconstructed around a more profitable Jetstar model.

He also told The Daily Telegraph yesterday that the 3300 jobs already axed at the airline would be easily superceded in the coming months if conditions did not improve.

The airline confirmed on Tuesday it was currently losing money and was likely to chalk up a loss of up to $180 million in the first six months of 2009.

To help stem further losses, it also announced a 5 per cent reduction in capacity, the axing of a further 1750 frontline staff and senior managers, grounding of 10 aircraft and multiple delays of new aircraft on order.

QANTAS will no longer exist in its current form if the downturn that is crippling the industry lasts another six months, one of Australia’s leading aviation experts has claimed.

Centre for Asia-Pacific Aviation director Peter Harbison said that a currently unprofitable Qantas faces being gutted and reconstructed around a more profitable Jetstar model.

He also told The Daily Telegraph yesterday that the 3300 jobs already axed at the airline would be easily superceded in the coming months if conditions did not improve.

The airline confirmed on Tuesday it was currently losing money and was likely to chalk up a loss of up to $180 million in the first six months of 2009.

To help stem further losses, it also announced a 5 per cent reduction in capacity, the axing of a further 1750 frontline staff and senior managers, grounding of 10 aircraft and multiple delays of new aircraft on order.  [The Daily Telegraph]

I fly Qantas whenever I travel within Australia and really like the airline.  Hopefully they can adapt and get through this current economic recession without going under.

Drunken Santas Cause Melbourne Traffic Jam

Tis the season to be jolly especially for Qantas employees:

A GROUP of Santas has stopped traffic in Melbourne.

Police intercepted a car carrying the yuletide revellers at about 9.30pm in Carlton on Friday night and vowed to take action against the driver.

Up to 400 people attended a Santa-themed pub crawl including a large contingent of Qantas workers, the Herald Sun reported.

A flight attendant on the booze-up, who asked not to be named, said Qantas workers from Perth, Sydney and Brisbane flew into town for the annual soiree which has been running 14 years.

She branded the officers who stopped the bar hopping group at the corner of Elgin and Lygon Streets “fun police”.

“The car was going at about 5km/hr, it’s not as if we were going to hurt anyone,” she said.  [Herald-Sun]